By showing colorful Facebook ads to Custom Audiences and lookalike audiences, and by using automated features like campaign budget optimization and automatic placements, this women’s clothing rental service successfully increased subscriptions by 9X.
increase in subscriptions
increase in start trials
decrease in subscription acquisition cost
To come up with an ad campaign to reach new audiences and bring in new subscribers without raising subscription acquisition costs, the company partnered with digital agency MuteSix.
MuteSix and Armoire created video ads, photo ads with animated GIFs and photo ads in carousel format highlighting bright-colored clothes. The animated GIFs worked well to show the variety of the clothing that customers could add to their closet, while carousel format ads worked well to convey the excitement of the unboxing experience. Some of the video ad content came from existing customers and included their testimonials. The ads emphasized the sustainability angle of the subscription program, focusing on reduced waste from impulsive fashion purchases.
The team showed the ads to women interested in maternity, sustainability, fashion, clothing rental, high-end food and competitors. It also reached out to Custom Audiences of people who had visited its website, started a trial subscription or paid to subscribe, as well as to lookalike audiences based on them.
The team selected Facebook’s automatic placements, which allows Facebook to place ads in real time on the platform where they are performing best, including Instagram, Facebook, Audience Network and Messenger. In this case, the ads performed best on Facebook and Instagram. The team also selected campaign budget optimization, which automatically grants greater budget to higher-performing ads.
Ads directed at new audiences included “learn more” call-to-action buttons that linked to the company’s homepage, while ads that reached people who had already expressed an interest or had subscribed included a “subscribe” button that linked to landing pages related to their shopping interests.
“Facebook helped us achieve 120% member growth and 80% revenue growth within 5 months while maintaining our target cost through efficient prospecting and audience targeting. During this same period we doubled our staff and moved into a new headquarters that is 7X the size of our old space."